Terms and Conditions cape69 Platform Usage Malaysia

1General Terms

Cape69 is an online gaming platform that operates and provides services to users in Malaysia. This Terms and Conditions document ("Terms") governs all aspects of the use of the Cape69 platform, including the website, mobile app, games and all related services.

These Terms constitute a legally binding agreement between you ("Member") and cape69. By accessing or using any part of the cape69 platform, you agree to comply with all terms stated herein, together with cape69's Privacy Policy and Responsible Gaming Policy, which are considered part of this agreement.

Cape69 reserves the right to modify, add or remove any part of these Terms at any time. Changes take effect immediately upon publication on the platform, unless otherwise stated. Your continued use of the Cape69 platform after such changes are published constitutes your acceptance of the revised terms.

2Member Eligibility

To register and use the cape69 platform, you must meet all of the following eligibility requirements:

• Be at least 18 years of age at the time of registration.
• Have full legal capacity to enter into binding agreements.
• Not prohibited from participating in online gaming by any law applicable to you.
• Register only one personal account — multiple accounts per individual are strictly prohibited.
• Depositing funds that belong to you and not on behalf of another person.

Cape69 reserves the right to request proof of age at any time. If there is reason to believe that a member is under 18 years of age, the account will be suspended immediately until satisfactory age verification is provided. Any wins obtained during this suspension period may be voided by Cape69.

3Account Registration

During the registration process, you are required to provide accurate, complete, and up-to-date information. cape69 will use this information for identity verification, account security, and regulatory compliance purposes.

• Each individual is only permitted to register one account. Registering multiple accounts is a serious violation and may result in all associated accounts being closed and balances reviewed.
• You are fully responsible for ensuring your account username and password are kept secure and not shared with any other party.
• Cape69 will not be liable for any losses arising from unauthorised access to your account due to your own negligence.
• Any suspicious activity must be reported to the cape69 support team immediately.

Identity verification (KYC) may be required before your first withdrawal or when unusual activity is detected on your account. Documents that may be requested include a Malaysian identity card (MyKad), bank statements, and proof of residence. cape69 reserves the right to suspend withdrawals until the KYC process is successfully completed.

4Deposit & Withdrawal

Cape69 supports multiple payment methods including FPX, DuitNow, Touch 'n Go eWallet, GrabPay and cryptocurrency. All deposits are processed instantly once payment confirmation is received from the payment service provider.

• Minimum and maximum deposit limits are set according to the selected payment method and the member's account tier.
• All deposits must be made using a payment method registered in your own name. Deposits using another person's account or card are not permitted.
• Withdrawals are processed within 30 minutes to 3 hours depending on the selected method and time of request.
• Cape69 reserves the right to request additional verification before processing withdrawals that exceed certain limits.
• Withdrawals will be processed to the same payment method used for the deposit to prevent money laundering.

If you have any issues with your deposit or withdrawal, please contact the cape69 support team via Live Chat. Our team is available 24 hours a day, 7 days a week to resolve any financial matters promptly.

5Bonus & Promotions

Cape69 offers a variety of bonuses and promotions to members from time to time. All bonus offers are subject to specific conditions stated clearly in each respective promotional offer.

• Each bonus has a wagering requirement that must be met before winnings derived from that bonus can be withdrawn.
• Bonuses may only be claimed once per individual, household, IP address or device, unless otherwise stated in the promotion terms.
• Cape69 reserves the right to withdraw any bonus granted if there is evidence of abuse or an attempt to exploit the bonus system.
• The time limit for each bonus is stated in the respective promotion terms. Expired bonuses will be automatically removed from the account.
• Any attempt to abuse promotions — including opening multiple accounts to claim bonuses — will result in account closure and cancellation of winnings.

Cape69 reserves the right to modify, suspend or terminate any promotion at any time without prior notice. For any bonus-related enquiries, please contact our customer support.

6Game Rules

All games available on the cape69 platform use a Random Number Generator (RNG) certified by an independent body to ensure fairness. The outcome of every game is entirely random and cannot be influenced by cape69 or any other party.

• Members are responsible for understanding the rules of each game before placing a wager. Cape69 is not liable for any losses resulting from a member's unfamiliarity with game rules.
• In the event of a technical failure during a gaming session, cape69 will attempt to restore the session. If restoration is not possible, the affected wagers will be returned to the member's account.
• The use of automated software (bots), algorithms, or any method to gain an unfair advantage in games is strictly prohibited.
• Any winnings obtained through illegitimate means will be voided and the account in question may be closed.

7Member Conduct

All cape69 members are expected to interact with the platform and other members in a respectful and responsible manner. The following conduct is strictly prohibited on the cape69 platform:

• Using abusive, threatening, or offensive language toward support staff or other members.
• Sharing or spreading false or misleading information about Cape69.
• Using your cape69 account for illegal purposes or activities that violate Malaysian law.
• Colluding with other members to manipulate game outcomes or exploit the system.
• Registering an account using another person's identity or false information.

Cape69 reserves the right to take appropriate action against any member who violates these rules, including warnings, temporary suspension or permanent account closure.

8Account Closure

Members may close their Cape69 account at any time by contacting the customer support team. Before the closure is processed, all eligible balances will be returned to the member via their registered payment method.

• Cape69 reserves the right to close or suspend any account that violates these Terms and Conditions without prior notice.
• In cases where an account is closed due to a violation, Cape69 reserves the right to withhold balances associated with bonuses or suspicious activity until the investigation is complete.
• Members whose accounts have been closed due to a violation are not permitted to re-register without written consent from Cape69.

For responsible gaming purposes, members may also request voluntary account closure through the self-exclusion feature available in account settings. cape69 will fully honour such requests.

9Liability Limits

Cape69 strives to ensure the platform runs smoothly at all times. However, there are limits to the liability Cape69 can bear:

• Cape69 is not responsible for any service disruptions caused by factors beyond our control, such as internet infrastructure issues, power outages or natural disasters.
• Cape69 is not liable for any indirect, consequential or punitive losses arising from use of the platform.
• Cape69's maximum liability to any member under any circumstances shall not exceed the total amount deposited by that member in the preceding 12 months.
• Cape69 makes no warranty that the platform will be error-free or uninterrupted at all times.

Members acknowledge that they use the Cape69 platform at their own risk and that all gambling involves financial risk. Cape69 encourages all members to play responsibly and only use funds they can afford to set aside.

10Terms Amendment

Cape69 reserves the right to amend, update or replace any part of these Terms and Conditions at any time. All amendments take effect immediately upon publication on the Cape69 platform.

For changes deemed significant, Cape69 will endeavour to notify members via their registered email or in-platform notification at least 7 days before the changes take effect. However, it remains the member's responsibility to review these Terms periodically.

If you disagree with any changes to these Terms, you have the right to close your account before the changes take effect. Continued use of the platform after the effective date of any changes constitutes your acceptance of the amended terms.

For any enquiries regarding these Terms and Conditions, please contact the cape69 customer support team via Live Chat, available 24/7, or visit the FAQ section for answers to frequently asked questions.