Your privacy is cape69's top priority. This document clearly explains how we collect, use, store, and protect your personal information when you use our platform.
All data transmitted between your device and cape69's servers is protected using SSL 256-bit encryption. This means sensitive information such as your password, card numbers, and personal details cannot be intercepted during data transmission.
Cape69 members' personal data is stored on servers protected by multi-layer firewalls and an intrusion detection system (IDS) operating around the clock. Access to user data is granted only to authorised personnel.
Cape69 does not sell, rent, or share your personal information to any third party for marketing purposes without your consent. Your data belongs entirely to you and we respect that right with full accountability.
You have the right to access, correct, or request deletion of your personal data held by Cape69. This process can be initiated by contacting our support team and will be handled within the timeframe specified in this policy.
Cape69 uses cookies to improve the user experience and analyse platform traffic. You can manage your cookie settings through your browser at any time without affecting your account security.
In the event of any security breach involving your data, cape69 is committed to notifying affected members within 72 hours of becoming aware of the incident, in line with industry best practices.
Last updated:
June 2026
Important Note: This Privacy Policy applies to all users of the Cape69 platform, including the website and mobile app. By using Cape69's services, you agree to the collection and use of information as described in this document.
Cape69 takes seriously our responsibility to protect the privacy of every platform user. This Privacy Policy document ("Policy") explains in detail how Cape69 collects, processes, uses, stores, and protects your personal information while you use our platform.
As an online gaming platform operating in Malaysia, cape69 complies with data protection requirements set out by applicable laws. We believe transparency is the foundation of trust, and we therefore strive to explain our data management practices in a way that is easy for all our users to understand.
This policy applies to all information we collect through the Cape69 website at https://cape69.app, the Cape69 mobile app, and any related services we provide to our members in Malaysia.
Cape69 collects various types of information to provide our members with a secure, personalised, and high-quality service. The following are the main categories of data we collect:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad number | Identity verification (KYC) & compliance |
| Contact Data | Email address, phone number | Account communication & customer support |
| Financial Data | Banking details, transaction history | Deposit & withdrawal processing |
| Technical Data | IP address, device type, browser | Platform security & improvement |
| Gaming Data | Wagering history, favorite games | Experience personalization & responsible monitoring |
Cape69 only collects data that is strictly necessary for the stated purposes. We do not collect excessive or irrelevant information beyond what is needed to operate our platform.
Information you provide to cape69 is used responsibly for the following purposes:
Cape69 does not use your data to make automated decisions that could significantly and negatively affect you without human review. Any material action taken on your account will involve assessment by our team.
Cape69 does not sell your personal information to any party. However, in the normal operation of the platform, there are situations where your data may be shared with selected third parties:
All third parties we work with are required to comply with data protection standards equal to or higher than those we maintain ourselves. Data processing agreements are signed with all partners before any data sharing takes place.
Cape69 continually invests in security infrastructure to ensure your data remains well protected at all times. Key security measures we implement include:
Shared Responsibility: While cape69 implements robust security measures, you also play an important role in protecting your account. Always use a strong and unique password, do not share your login credentials, and make sure you log out of your account after using the platform, especially on shared devices.
Cape69 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small files stored on your device to enable certain features to function more smoothly.
You can manage cookie settings through your browser preferences. Please note that disabling certain cookies may affect some features on the Cape69 platform, though your account security will not be impacted.
As a cape69 user, you have the following rights regarding your personal data that we hold:
You may request a copy of all personal data we hold about you at any time.
If your data is inaccurate or incomplete, you have the right to request an immediate correction.
You may request deletion of your data, subject to Cape69's legal data retention obligations.
You have the right to receive your data in a machine-readable format for transfer to another platform.
You may request that processing of your data be restricted in certain situations while an investigation is in progress.
You may object to the processing of your data for specific purposes such as direct marketing communications.
To exercise any of the above rights, please contact the cape69 support team via Live Chat. We will process your request within 30 business days and inform you of the outcome of the action taken.
Cape69 retains your personal data only for as long as necessary for the purposes stated in this policy or as required by applicable law. The following are general data retention guidelines:
Once the retention period has ended, your data will be securely deleted or anonymized using established procedures so that it can no longer be linked to your identity.
Cape69 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, technology, or new legal requirements. Any significant changes will be communicated to members via:
The "Last updated" date at the top of this document indicates when the current version came into effect. We encourage you to review this Privacy Policy periodically so you are always aware of how we protect your information.
Continued use of the cape69 platform after any changes to this Privacy Policy are published will be considered as your acceptance of the amended terms.
If you have any questions, concerns or complaints about how cape69 handles your personal data, we encourage you to reach out to us directly. Our data protection team is ready to help resolve any issues you encounter.
You can reach us via:
For formal complaints relating to data protection that cannot be resolved through our support channels, you have the right to refer the matter to the relevant regulatory authority in Malaysia. cape69 is committed to cooperating fully in any investigation carried out by the relevant authorities.
Cape69 also has a section for FAQ which addresses a range of frequently asked questions about privacy and data security. Please check that section first, as the answer to your question may already be available there.
Join Cape69 today and play with complete confidence. Our platform prioritises your data security with high-level encryption, 24/7 support, and a fully transparent privacy policy.